FAQs
Frequently asked questions
If you don’t find the answer you are a looking for below then please feel free to reach out to our team!
Bookings@hawkhouse.ca
Where is Hawk House located on Mount Washington?
Hawk House is perched right on Mount Washington Alpine Resort on Vancouver Island, BC — just steps from the Hawk Chairlift and surrounded by beautiful alpine views. Our address is 1155 Fosters Place
Is Hawk House a ski-in, ski-out chalet?
Yes! You can ski right to the chalet and head back out to the slopes with ease. It’s one of the best ski-in, ski-out locations on the mountain.
Can I rent the entire chalet or just one suite?
You can do either — rent a single suite for a cozy getaway or book the entire chalet for larger groups, families, or retreats.
How many guests can the chalet accommodate in total?
Hawk House can comfortably host larger groups, with space for multiple families or up to several couples across its three suites. The entire chalet can sleep 20 people comfortably.
What amenities are included in each suite?
Each suite features a fully equipped kitchen, smart TV with streaming, high-speed Wi-Fi, fresh linens, and access to a hot tub. You’ll also find laundry access, BBQs, and plenty of space to relax. Visit our Suite pages to see a full list of amenities here!
Is there a hot tub available for guests to use?
Yes! Guests can unwind in the shared outdoor hot tub — perfect after a day on the slopes or exploring the trails.
Are pets allowed at Hawk House?
We love furry friends, but to keep the suites allergen-free for all guests, Hawk House is currently a pet-free property.
Is parking available on-site?
Absolutely. There’s free on-site parking available for guests, with easy access right up to the chalet.
What are the check-in and check-out times?
Check-in is available from 4:00 p.m., and check-out is by 11:00 a.m. We do our best to accommodate early arrivals or late departures when possible.
Who do I contact if I have questions before or during my stay?
You can reach our team anytime through the Contact Us page. We’re available 365 days a year and typically reply within 24 hours — often much sooner.